We give considerable importance to the quality of our relationship with our customers, and we are deeply convinced that transparency in the way we operated is a key condition for trust.
In the present notice, we describe the information that may be collected when you use the Skintifique website, how we may use them, to whom we may potentially transfer them so as to guarantee you the best experience and services, and how to access them, modify them or delete them.
Our general policy is to collect only the information that is strictly required to serve you and to operate. In addition, your information is kept confidential (subject to the terms of this notice), and are kept in secure servers and in accordance with strict data and consumer protection legislation.
When browsing our site and in order to provide you with the best possible service, we may collect several types of information, including:
- When ordering or creating your User account: your name, contact details (address, email address, telephone number). Please note that we never collect the information on your credit card, as this goes directly to our payment providers: Stripe and PayPal. - When ordering: the delivery address (es), the username and password associated with your account and the history of your selection of products and your actions on our site.
- During any request for information, any email sent to our customer service, subscription to our newsletter or any other service, participation in a contest, vote for a product or posted opinions: your name, your contact details and any other information such as your age , your interests and your product preferences.
- During any visit to the site: your internet location (IP address, domain name, url of origin), the browser used, the country and the telephone prefix of your computer, the pages of our site that you consulted during your visit, the advertisements on which you clicked and any research that you carried out on our website.
We may collect this information even if you do not have a user account with us.
Finally, we may obtain customer lists from third parties to invite new people to join the Skintifique community. However, these lists only include people who have consented to receive promotional emails. In any case, all our emails include an unsubscribe option that you may use at any time.
Use of the information collected
We use your information only for the improvement of our services to you.
For example, we will not unnecessarily share your information with third parties unrelated to the site.
We may, for example, use the information collected on: processing your orders, improving our site, the management of a contest, promotion, survey or other options on our website, improving our customer service, improving your browsing experience, the sending of periodic emails or information relating to our offers and products, improving our advertising.
By visiting skintifique.me you agree to be contacted by us for any of the above reasons, whether by telephone, email or mail.
You confirm that you will not consider the use of your confidential information as being an infringement of your rights as provided for by French regulations. When creating your user account, or when you place an order, we record information about you, so that Skintifique SAS may carry out all the operations relating to our commercial relationship , namely the creation of your account, the terms of payment delivery, management of complaints and after-sales service, to provide you with the services to which you subscribe and to send you Skintifique offers.
In accordance with the Personal Data Regulations, you have various rights, including the right of access, rectification and opposition to the processing of your data. To exercise your rights, simply write to us, indicating your name, first name, address, email (used to create the account) and attach proof of identity by email to [email protected]
You can choose to stop receiving emails from us at any time. Instructions for unsubscribing from our lists can be found at the bottom of all our emails.
We never sell your information to any third party.
How do you protect my information?
Skintifique has implemented numerous security measures to guarantee the protection of your personal information.
We have world class, powerful security system and servers on the internet.
All sensitive / payment data provided by users is transmitted by SSL (Secure Socket Layer) protocol directly to our payment providers, Stripe and PayPal which are world leaders in the payment service industry. Your credit card information is not kept in our systems. Your personal information is encrypted and can only be viewed by authorised personnel, who have specific access rights to our systems and are required to keep this information confidential.
You can, if you wish, block cookies by modifying the preferences in your browser.
In order to improve our understanding of our visitors, we may also use service providers. These providers are not authorised to use the information collected on our behalf, except to help us operate and improve our business.
Will my personal information be communicated to third parties?
We are committed to respecting the confidentiality of your personal information.
They may, however, be communicated to trusted third parties who assist us in the administration of the site, the proper functioning of our activity and the services that we offer, to the extent that these third parties undertake to keep this information confidential.
We will also disclose information about you if this is necessary in order to comply with the law, apply the policies of our site or protect our rights, property or security as well as those of third parties.
Finally, we may disclose your personal information or information relating to your user account to any judicial authority (or any other regulatory or governmental authority which investigates alleged illegal activities) at their request.
Because we respect your privacy, we have taken the necessary precautions to comply with the General Data Protection Regulations (GDPR). We will therefore not share your personal information with third parties without your consent (except as provided above). However, non-personal data (which does not identify you) may be transmitted to any third party for marketing, advertising or other purposes. These confidentiality rules apply only to the collection and use of information that we may have collected on our site, and not to information collected offline.
Right of access
In accordance with the Data Protection Act you can, at any time, exercise your right of access and rectification of information concerning you by contacting us at the following address: [email protected]